Cash Rewards Program: Frequently Asked Questions

Earning and Redeeming Cash Rewards

Automatic Redemption of Cash Rewards

Statement Credits

Additional Account Information

Earning and Redeeming Cash Rewards

How do I earn Cash Rewards?

You earn 1% Cash Rewards on your everyday purchases.

Is there a limit to how much I can earn in Cash Rewards?

No, there are no earning limits.

Is there a minimum redemption level for Cash Rewards?

Yes, you can redeem cash rewards in U.S. dollars starting at a minimum of $25.

Will my Cash Rewards expire?

Cash Rewards do not expire.

Who can redeem Cash Rewards?

Primary cardholders and authorized users may redeem Cash Rewards.

How can I use my Cash Rewards?

Cash Rewards are issued for a U.S. dollar sum in the form of a check, an electronic deposit to a Bank of America deposit account, a contribution to a Merrill Lynch Cash Management account, or as a statement credit to your NEA Cash Rewards credit card.

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Automatic Redemption of Cash Rewards

What options are available for an automatic redemption?

You may set up automatic redemption of Cash Rewards into a Bank of America account. Automatic redemptions are not available for statement credits or check redemptions.

How do I set up an automatic redemption?

When you access your account online through www.bankofamerica.com/neacashrewards, you may turn on automatic redemption at any time by selecting “Manage My Distributions,” setting your designated account distribution to 100% and clicking “Save My Distributions".

How do I turn off an automatic redemption?

You may turn off automatic redemptions at any time by selecting “Manage My Distributions,” setting your account distribution to 0% and clicking "Save My Distributions.”

What are the redemption levels for an automatic redemption?

If you have earned at least $25 in Cash Rewards, funds can be transferred at the end of each calendar month during the month the minimum $25 has been met.

What if I have set up an automatic redemption and my earned Cash Rewards does not equal $25.00?

Cash Rewards that do not equal increments of $25 in any month will remain in your Cash Rewards account until additional Cash Rewards are earned totaling $25. The Cash Rewards will be transferred to your designated account during the month after the $25 threshold has been met.

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Statement Credits

When will the statement credit be applied to my account?

Each statement credit will be applied within 30 business days.

If I redeem my Cash Rewards for a statement credit, do I still need to make my Total Minimum Payment?

Yes. Statement credits are not posted as payments and receipt of a statement credit does not affect your responsibility to pay your Total Minimum Payment shown on each Statement you receive from us.

Can I apply the credit to any credit card account?

No. The credit can only be applied to your NEA Cash Rewards account.

What happens if my account is closed before the credit posts?

If your card is closed before the statement credit posts to the account, then the rewards will be forfeited (except if your card has been reported as lost or stolen, subject to verification).

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Additional Account Information

How long does it take to receive a check once I have redeemed?

Your check will arrive in approximately two weeks at the primary billing address listed on your account.

If I request my Cash Rewards in the form of a check, will the check expire?

Yes. Each check will be valid for ninety (90) days from its date of issue. A check that is not presented for payment before the expiration date will be void.

What happens if I do not present the check within 90 days?

A check that is not presented for payment before the expiration date will be void. In such cases, the Cash Rewards will then be awarded as a statement credit posting to your card within two billing cycles following the expiration date and will be applied to your account.

Whose name will appear on the Cash Rewards check?

Cash Rewards checks will be made payable to the Primary Cardholder.

Can the check be mailed to a different address?

No. Your Cash Rewards check will be payable to the primary account holder and will arrive in approximately two weeks at the primary billing address listed on your account.

Where can I find additional information on the Cash Rewards program?

Full program rules are available at www.bankofamerica.com/neacashrewards.

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