NEA Personal Loan^® & NEA Line of Credit^® FAQs

Applying for your NEA Personal Loan or NEA Line of Credit account

• How can I apply for an NEA Personal Loan or NEA Line of Credit account?
• What information do I need to provide when applying?
• When will I receive my funds?

Payment Information

• Where do I send my payments?
• Is there a penalty for paying off my NEA Personal Loan early?
• I’ve almost paid off my NEA Personal Loan but I’d like to consolidate additional debt. Do I need to apply for a new loan?

Customer Service Benefits

• How can I check my account?
• How do I contact customer service?
• How can I get a copy of my statement?
• Whom do I contact about billing inquiries?
• How can I get a copy of my credit report?
• I’m planning to retire from teaching in the near future. If my NEA membership expires, what will happen to my account?
• Which members of my family are eligible to participate?

Applying for your NEA Personal Loan or NEA Line of Credit

How can I apply for an NEA Personal Loan or NEA Line of Credit account?

You can apply by phone at 1-866-266-0211 and mention priority code UABJRV for the NEA Personal Loan and priority code UABJRT for the NEA Line of Credit. Hours of operation: Mon-Thu 8:00 a.m. - 7:00 p.m. ET, Fri 8:00 a.m. - 6:00 p.m. ET.

You may also apply by fax using a printer-friendly PDF application (available for the NEA Personal Loan).

What information do I need to provide when applying?

Bank of America will ask for information about yourself, the type of account and amount you are requesting. Sometimes additional information will be requested in order to complete the application. If you wish to directly pay off other creditors with your NEA Personal Loan, you will need to provide that information as well on the application.

When will I receive my funds?

You will receive checks in your Welcome Package within 7-10 business days. If you choose for Bank of America to pay a creditor directly, this process occurs within 15 business days.

Payment Information

Where do I send payments?

You can make payments by mail, over the phone, or online. The mailing address for payments is Bank of America, P.O. Box 15019, Wilmington, DE 19886-5019. To pay by phone, call 1-800-525-1211. Online account management for the NEA Personal Loan (including making payments) can be arranged through NEA Online Banking. Once you enroll, you can begin using the online payment service immediately. You can schedule a payment to post in as little as 2 business days and may choose to schedule up to 12 consecutive payments in advance. Payments scheduled prior to 5:00 pm ET will post the next business day.

Is there a penalty for paying off my NEA Personal Loan early?

There is no penalty for early repayment.

I’ve almost paid off my NEA Personal Loan but I’d like to consolidate additional debt. Do I need to apply for a new loan?

No, you can request to re-access your existing loan at any time without reapplying. You can borrow within your available credit as you pay down the balance; however, your repayment term will restart and your payment will be recalculated. Please remember, you may be prohibited from using an NEA Personal Loan to pay off or pay down another account issued by FIA Card Services, N.A.

Customer Service Benefits

How can I check my account?

You can check the status of your NEA Personal Loan account online through NEA Online Banking. Or you may call Bank of America at 1-800-525-1211 to check your NEA Personal Loan or NEA Line of Credit Account.

How do I contact customer service?

If you are calling from within the United States, please call Bank of America at 1-800-525-1211, open 24 hours a day, 7 days a week.

How can I get a copy of my statement?

You can review copies of your 12 most recent NEA Personal Loan statements online and free of charge through NEA Online Banking. If the statement you need is older than 12 months, you can use the online form located in NEA Online Banking to order a paper copy (sent to your account address). A $5.00 service charge will be billed to your account for each copy you request. Of course, if Bank of America finds that no statement was generated in a requested month, they will notify you of this and your account will not be charged for that copy. Or you may call Bank of America at 1-800-525-1211 with your request.

Whom do I contact about billing inquiries?

If you have a billing inquiry or dispute, complete a copy of the form on the back of your statement and mail it to Bank of America, P.O. Box 15027, Wilmington, DE 19850-5027 within 60 days of the mailing date of the statement on which the charge appeared. Please do not include correspondence with your payment. If you have questions about customer service, delivery, or the return of something you bought, you need to contact the company from whom you made the purchase, not Bank of America. You should allow 30 days from the date the company receives a return for the credit to be processed on your account. Many purchase agreements specifically exclude shipping and handling on returns, so you may find that your refund does not include shipping and handling.

How can I get a copy of my credit report?

You can obtain a copy of your credit report online from any of the three major credit report agencies: Equifax, Experian, or Trans Union. Or you can call 1-888-567-8688 to reach any of these three agencies and to request your credit report by mail.

I’m planning to retire from teaching in the near future. If my NEA membership expires, what will happen to my account?

The NEA Personal Loan and NEA Line of Credit have been developed for NEA members and their families only. If you decide not to renew membership, you and your family will no longer be eligible to receive the preferred rates and fees offered through these accounts. If eligible, a replacement account will be offered.

Which members of my family are eligible to participate?

Parents, spouse (or domestic partner) and children are considered immediate family members and are eligible to participate in NEA Personal Loan and NEA Line of Credit Programs.