Members Affected by Hurricane Sandy

We know that many of you have been hit hard by Hurricane Sandy. We at NEA Member Benefits want you to know we’re here to support you during this difficult time.

Many of our benefit partners are offering special assistance to members in need. Below is a list of contact information for our partners and details on any specific assistance they have available.

We’ll continue to update this page with additional information as we receive it.

We hope that you and your families are safe and that coping with the aftermath goes as smoothly as possible. Please contact us if you have any questions about your benefits and we will help you however we can. You can reach our Member Service Center by telephone or email:

1-800-637-4636
(Mon-Fri: 8 a.m. – 8 p.m. ET, Sat: 9 a.m. – 1 p.m. ET)

Contact Us

INSURANCE

NEA Members Insurance Trust Programs
In response to the devastation caused by Hurricane Sandy, the NEA Members Insurance Trust is offering a premium waiver to NEA members who were victims of Hurricane Sandy and who participate in the NEA Life Insurance, Accidental Death and Dismemberment, or Medicare Supplement programs. Participating members in the FEMA declared Major Disaster Areas must call the NEA Members Insurance Trust by February 1, 2013 to request the waiver of premium. Premiums will be waived for one full year. Participating members should call 1-866-486-1951 to request the premium waiver.

NEA^® Auto & Home Insurance Program – California Casualty  (Updated)
Agents are available 24 hours a day at 1-800-800-9410. You can also learn more at the California Casualty catastrophe center.

• Reporting Serious Claims: If ou have a serious bodily injury claim or an emergency homeowner claim, please contact California Casualty 24 hours a day at 1-800-800-9410. The call will be transferred immediately to a claims representative. (After regular business hours, the call will be routed to an on-call claims representative for immediate assistance.)
  
  
• Reporting Minor Claims: If you have a minor, non-injury claim, the claim will be handled during regular business hours at 1-800-800-9410 or online at: http://www.calcas.com/web/ccmc/claims

Individuals insured by the NEA Auto & Home Insurance Program also have as an added benefit an Identity Document Recovery Service at no cost (provided through Identity Theft 911^®). This service includes post-disaster assistance with emergency authentication and assistance accessing, protecting and reassembling financial, credit and employment data and files. Insured members who wish to access this service should call 1-800-800-9410 and ask for a customer care specialist. This will be their point of contact in dealing with all relevant agencies, institutions and organizations.

NEA Income Protection^® – American Fidelity
Call 1-888-461-1612.

FINANCIAL SERVICES

NEA Credit Card Program^® and NEA Personal Loan^® Program – Bank of America
Offering assistance with loans and payments. Please call the dedicated Hurricane Sandy assistance line at 1-855-729-1764.

NEA Valuebuilder^®
Please call 1-800-632-8258. Information on accessing your retirement account(s) to help pay for emergency expenses is available from Security Benefit:
Your retirement savings may be able to help with emergency expenses (.pdf, 130K).

NEA Home Financing Program^® – Wells Fargo Home Mortgage
Please call 1-800-632-4968.

NEA^® Smart Option Student Loan^® by Sallie Mae^® – Sallie Mae
Please call 1-866-439-0993.

OTHER PROGRAMS (Updated)

NEA Auto Purchase Advantage
If you’ve had a vehicle loss, you may find the NEA Auto Purchase Advantage a convenient way to shop for a replacement automobile 24 hours a day, 7 days a week from the convenience of your computer.

• Program is open to members and their family including spouse/domestic partners, parents, parents-in-law/parents of a domestic partner and children)
  
  
• All makes, all models at pre-set lowest cost (the average member savings on a new car is up to $2,678 off MSRP)
  
  
• Used cars always priced below Kelly Blue Book