Many of our benefit partners are offering special assistance to members in need. Below is a list of contact information for our partners and details on specific assistance they have available.
We’ll continue to update this page with additional information as we receive it.
We hope that you and your families are safe. Please contact us if you have any questions about your benefits and we will help you however we can. You can reach our Member Advocacy Center by telephone or email:
(Mon-Fri: 9 a.m. – 5 p.m. ET, Sat: 9 a.m. – 1 p.m. ET)
NEA Members Insurance Trust Programs
The NEA Members Insurance Trust is offering a premium waiver for one full year to affected NEA members who participate in either NEA Life Insurance, NEA Accidental Death and Dismemberment Insurance, or the NEA Retiree Health Program. If you are a participating member who is in a FEMA-declared Major Disaster Area, please call the NEA Members Insurance Trust at 1-800-523-5877 to request your waiver of premium. Specifically:
NEA Auto & Home Insurance Program – California Casualty
To report a claim, you can contact California Casualty 24 hours a day by calling 1-800-800-9410 or by visiting: https://www.calcas.com/web/ccmc/claims. You can also learn more at the California Casualty Catastrophe Center: https://www.calcas.com/web/ccmc/catastrophe-center.
If you are insured by the NEA Auto & Home Insurance Program, you also have as an added benefit: Personal Identification and Document Replacement Service at no cost (provided through CyberScout®). This service includes post-disaster assistance with emergency authentication and assistance accessing, protecting and reassembling financial, credit, health and employment data and files. To access this service, please call 1-800-800-9410 and ask for a customer care specialist. A CyberScout representative will be your point of contact in dealing with all relevant agencies, institutions and organizations.
NEA Income Protection Insurance Plan – American Fidelity
Please call 1-888-461-1612.
NEA Retirement Program – Security Benefit
Please call 1-800-632-8258. Information on accessing your retirement account(s) to help pay for emergency expenses is also available in this PDF:
NEA Savings Program – Discover Bank
As an NEA member, you can reach Discover Bank for assistance 24 hours a day, seven days a week toll-free at 1-800-347-7032. Bank representatives will work with and help you based on your unique individual circumstances.
NEA Personal Loan – First National Bank of Omaha
As an NEA member, you can reach First National Bank of Omaha for assistance 24 hours a day, seven days a week by calling toll-free 1-888-283-5228. The bank will work with you to help address whatever needs you may have based on your individual circumstances.
SOUTH CAROLINA (DR-4542)
South Carolina Severe Storms, Tornadoes, and Straight-line Winds
Tennessee Severe Storms, Tornadoes, Straight-line Winds, and Flooding
Mississippi Severe Storms, Tornadoes, Straight-line Winds, and Flooding
Oregon Severe Storms, Flooding, Landslides, and Mudslides
Tennessee Severe Storms, Tornadoes, Straight-line Winds, And Flooding
Texas Severe Storms And Flooding
Arkansas Severe Storms And Flooding
Oklahoma Severe Storms, Straight-line Winds, Tornadoes, And Flooding
Iowa Severe Storms and Flooding