NEA Member Benefits Program Participants: Partner Assistance Information


We’ll continue to update this page with additional information as we receive it.

You might be eligible for accommodations from our partners if you’re a current NEA Member Benefits product participant who has been:

  • Laid off or is non-renewed
  • Recently impacted by a FEMA-declared natural disaster
  • Experiencing immediate or long-term financial effects related to coronavirus

Below, you’ll find a list of contact information for our partners to help you determine what assistance they may be able to offer to help ease your financial situation.

Note: If your situation is related to FEMA-declared major disaster, please click here for details related to that program.

If you’ve been laid off, visit our Job Layoffs Resource Center for information and assistance.

Please contact us if you have any questions about your benefits and we will help you however we can. You can reach our Member Advocacy Center by telephone or email:

(Mon-Fri: 8 a.m. – 6 p.m. ET)

Contact Us



NEA Student Debt Navigator Powered by Savi
Have you seen a disruption to your income as a result of the COVID-19 crisis? You may be eligible for reduced student loan payments. NEA Member Benefits and Savi have a free tool to help you file the paperwork. Click here to get started.

NEA Credit Card Program – Bank of America
If you have questions or need assistance with your Bank of America® credit card account, please visit or the Bank of America® Mobile Banking app.

First National Bank of Omaha Home Loan Program
If you currently have a mortgage through our First National Bank of Omaha Home Mortgage Program and you have been impacted by COVID-19, your service provider, DMI, has a range of hardship programs to help you with your payments. To request assistance, visit or call 1-855-290-9359 (Mon-Fri: 7:00 a.m. - 7:00 p.m. CT).

NEA Personal Loan – First National Bank of Omaha
If you’ve been directly impacted by the COVID-19 situation, please call us at 1-855-682-9377. As always, your financial wellness is important to us and we may have financial relief options that can help or may be able to connect you to local services that can help you with other basic needs.

NEA Student Loan Programs (Undergraduate, Graduate & Parent) – College Ave Student Loans
If you’re unable to make your monthly payments because of a financial hardship or natural disaster, we may be able to offer assistance. Please call us to discuss your options at 1-844-803-0736. We are available Mon-Fri: 9 a.m. to 9 p.m. ET.


NEA Retirement Program – Security Benefit
Security Benefit has prepared a special web page,, that explains the details of the CARES Act and helps its retirement plan customers make critical decisions. If you have questions, please call 1-800-632-8258.

Security Benefit is waiving certain fees on its NEA 403(b) Retirement Program’s mutual fund custodial products until further notice. These transaction fee waivers apply to those requesting special distributions and loans under the CARES Act.


NEA Life Insurance Programs – NEA Members Insurance Trust
As an MIT participating member we recognize that individuals may experience difficulty paying premiums on time during this pandemic. While premiums should be paid on time and as billed, we are willing to provide extensions, upon request. If a participating member expresses difficultly with paying premiums due to COVID-19, there is a premium grace period available for up to 90 days. If you have any questions about the grace period, please contact us and one of our Member Advocacy Center Representatives will assist you.

The NEA Members Insurance Trust is waiving premium for all participating members who have been laid off as long as written documentation is provided. Participating members will also have the option to reduce their coverage to lower their premiums. Coverage can be increased back to the original amount without going through the underwriting process again as long as it is done within 2 years of the reduction of coverage. If you have any questions about the waiver, please contact us and one of our Member Advocacy Center Representatives will assist you.

NEA Income Protection Insurance Plan – American Fidelity Assurance Company
A member who had disability income insurance prior to being laid off can reapply for the same level of coverage once they are re-employed (assuming they qualify by salary). Members who are rehired by their former employer or hired by a new employer can reapply for the coverage without undergoing the underwriting process again. Members in need of assistance should call 1-800-637-4636.

NEA Pet Insurance Program – Pets Best
Pets Best is regulated by each State Department of Insurance, which includes following emergency notices for premium payments and cancellations. If members have questions, or need additional assistance with policies, they can contact Pets Best here:


NEA Travel
For questions about existing reservations, please call 1-866-524-2807.