NEA Vacations: Frequently Asked Questions
Please click on a question below to see the answer.
What is NEA Vacations?
NEA Vacations is a great new benefit provided through NEA Member Benefits to enable NEA members to get access to prices not available elsewhere on cruises, hotels, resorts and other attractions. Plan your vacation now and receive amazing low prices on everything you need to take the vacation of your dreams or make a quick weekend getaway.
What makes NEA Vacations so unique from other discount travel sites?
First, NEA Vacations offers amazing low prices on a range of travel products that are not available through other channels or providers.
Second, as an NEA member, you can earn NEA Travel Dollars—a type of alternative currency designed to keep more of your money in your pocket for restaurants, attractions and more. You can use accumulated NEA Travel Dollars to pay a portion of any cruise, resort, hotel or vacation package (not including airfare) selected through NEA Vacations. The maximum amount of NEA Travel Dollars you can use will be shown at the time of purchase since the total varies based on the product(s) you select.
Third, you may receive extra incentives on featured products at different times throughout the year. For instance, you might receive $100 Onboard Credit to use on a cruise or 25% off a hotel room, plus additional bonuses such as free room upgrades, free Wi-Fi or dining coupons.
How do I earn NEA Travel Dollars?
You can earn NEA Travel Dollars by completing certain activities, such as opting in for the NEA Travel Newsletter, adding your birthday to your profile, and purchasing other products offered by NEA Member Benefits. You must activate your NEA Travel Dollars within 30 days of receiving an email confirming your action. Once activated, NEA Travel Dollars will be available to use on the NEA Vacations site within 48 hours. (See additional activation directions below.)
How many NEA Travel Dollars can I accumulate per year?
The amount of NEA Travel Dollars that you accumulate per year varies based on the number of activities a member engages in. The maximum amount is $1,500 NEA Travel Dollars per year.
How do I activate my NEA Travel Dollars?
You will receive an email notification from NEA Member Benefits with instructions on how to activate your NEA Travel Dollars. Travel Dollars must be activated within 30 days.
Step 1: Sign In or Register on the neamb.com activation page Step 2: Click ‘ACTIVATE’ to activate your NEA Travel Dollars Step 3: You will receive an email confirming your activation
Note: The NEA Travel Dollars amount indicated will be available for use within 48 hours.
Step 4: Visit NEA Vacations Step 5: Start Traveling
How do I view my NEA Travel Dollars balance?
Go to the NEA Vacations page (make sure you are signed in) and click on the “Find Your Next Vacation” button to go to the booking portal where you can view your NEA Travel Dollars balance in the “My Benefits” or “My Account” section.
How do I apply NEA Travel Dollars to the cost of my trip?
You will see NEA Travel Dollars available on a product when you browse hotels, cruises, resorts and guided tours. At checkout, NEA Travel Dollars will be subtracted from the total purchase price. NEA Travel Dollars cannot be used on airfare.
What products are available via NEA Vacations?
NEA Vacations offers cruises, hotels, resorts, guided tours and airfare at discounted rates to NEA members.
See the NEA Member Benefits Travel Program for additional cost-saving travel options. Save on rental cars (Alamo, Enterprise, National, Hertz and Dollar), Red Roof Inn and guided tours (Trafalgar, G Adventures). NEA Travel Dollars are not valid on these products.
When is payment due?
Airfare, hotel and resort payments are due in full at the time of booking. Guided tours and cruises require an initial purchase deposit followed by monthly payments.
How do I pay?
NEA Vacations accepts most standard forms of payment including credit and debit cards.
What happens if I see a discounted price, but do not make a purchase at that time, and then log back in only to see a different price?
Pricing may vary by supplier, availability and timing of when you browse for airfare, hotels, resorts, and/or guided tours. For example, airlines might cost one price on Tuesday at 8 a.m., but could increase/decrease when the customer looks again on a Thursday at 5 p.m.
You can hold a cruise price for 24-hours (or more depending on the cruise line) by calling NEA Vacations at 866-524-2807.
I see I can purchase a registry program called “Select Access” for an additional fee. How exactly does this work?
You have the option to upgrade to “Select Access”—a registry-type program that offers members rewards and benefits for an additional fee. This is strictly optional and is not required.
Below is a price breakdown of the Reward Points and NEA Travel Dollars earned based on the cost of a selected travel package:
Reward Points Travel Package Cost NEA Travel Dollars 25,000 $999 $1,000 50,000 $1,499 $1,500 75,000 $1,999 $2,000 100,000 $2,499 $2,500 125,000 $2,999 $3,000 150,000 $3,499 $3,500
Once you opt in and pay for Select Access, you will receive additional Reward Points that can be used for select cruises, resort or vacation packages (Featured Redemptions). Select Access members can earn 5 times the normal amount of Reward Points for every $1 spent on travel, which you can use to save on Featured Redemptions. You will also have access to perks like “Great Getaway” vacations that may cost as low as $49 for a week and “Quarterly Specials” vacations that are as cheap as $7 a night.
What type of travel insurance is offered? Do I pay an additional fee?
Yes, travel insurance is available. Cost of the insurance is dependent on the cost of the vacation and your age at the time of travel. You will see travel insurance options at the time of check out. Travel insurance is not required for you to complete your booking.
Whom do I call if something happens prior to my travel and I cannot make my trip? Will I receive a refund?
You should call NEA Vacations at 866-524-2807 if you need to change or cancel your travel. There are penalties on almost all transactions which depend on the specific supplier’s rules, such as amount of time until the trip, type of vacation, etc. You will see specific cancellation rules and refund details at the time of booking, as well as on your receipt.
Can I use my NEA Travel Dollars on an NEA Adventure?
No, NEA Travel Dollars are only valid on hotels, cruises, resorts and other travel products available through NEA Vacations.