Member Assistance Program Resources and Services

We at NEA Member Benefits want you to know we’re here to support you during this difficult time.

Many of our benefit partners are offering special assistance to members in need who may have been affected by an involuntary layoff. Below is a list of contact information for our partners and details on specific assistance they have available.

We’ll continue to update this page with additional information as we receive it.

We hope that you and your families are safe. Please contact us if you have any questions about your benefits and we will help you however we can. You can reach our Member Advocacy Center by telephone or email:

1-800-637-4636
(Mon-Fri: 9 a.m. – 5 p.m. ET, Sat: 9 a.m. – 1 p.m. ET)

Contact Us
neamb.com/contact-us

 

FINANCIAL SERVICES

NEA Student Loan Forgiveness Navigator Powered by Savi
Have you seen a disruption to your income as a result of the COVID-19 crisis? You may be eligible for reduced student loan payments. NEA Member Benefits and Savi have a free tool to help you file the paperwork. Click here to get started.

NEA Credit Card Program – Bank of America
If you have questions or need assistance with your Bank of America® credit card account, please visit bankofamerica.com or the Bank of America® Mobile App.

First National Bank of Omaha Home Loan Program
If you currently have a mortgage through our First National Bank of Omaha Home Mortgage Program and you have been impacted by COVID-19, your service provider, DMI, has a range of hardship programs to help you with your payments. To request assistance, visit loansolutioncenter.com or call 1-855-290-9359 (Mon-Fri 7:00 am - 7:00pm CT).

NEA Personal Loan – First National Bank of Omaha
If you’ve been directly impacted by the COVID-19 situation, please call us at 1-855-682-9377. As always, your financial wellness is important to us and we may have financial relief options that can help or may be able to connect you to local services that can help you with other basic needs.

NEA Student Loan Programs (Undergraduate, Graduate & Parent) – College Ave.
Any borrower who contacts us and has been financially impacted by the virus will be granted a temporary repayment forbearance on their loan for up to 90 days. This is in accordance with our Natural Disaster Policy. As this is an unprecedented situation and rapidly evolving landscape, we will continue to monitor impacts to our customers and adjust as appropriate.

NEA Savings Program – Discover Bank
As an NEA member, you can reach Discover Bank for assistance 24 hours a day, seven days a week toll-free at 1-800-347-7032.

INVESTMENTS

NEA Retirement Program – Security Benefit
Security Benefit has prepared a special web page, https://securitybenefit.com/cares-act, that explains the details of the CARES Act and helps its retirement plan customers make critical decisions. If you have questions, please call 1-800-632-8258.

Security Benefit is waiving certain fees on its NEA 403(b) Retirement Program’s mutual fund custodial products until further notice. These transaction fee waivers apply to those requesting special distributions and loans under the CARES Act.

INSURANCE

NEA Life Insurance Programs – NEA Members Insurance Trust
As an MIT participating member we recognize that individuals may experience difficulty paying premiums on time during this pandemic. While premiums should be paid on time and as billed, we are willing to provide extensions, upon request. If a participating member expresses difficultly with paying premiums due to COVID-19, there is a premium grace period available for up to 90 days. If you have any questions about the grace period, please contact us and one of our Member Advocacy Center Representatives will assist you.

The NEA Members Insurance Trust is waiving premium for all participating members who have been laid off as long as written documentation is provided. Participating members will also have the option to reduce their coverage to lower their premiums. Coverage can be increased back to the original amount without going through the underwriting process again as long as it is done within 2 years of the reduction of coverage. If you have any questions about the waiver, please contact us and one of our Member Advocacy Center Representatives will assist you.

NEA Income Protection Insurance Plan – American Fidelity Assurance Company
A member who had disability income insurance prior to being laid off can reapply for the same level of coverage once they are re-employed (assuming they qualify by salary). Members who are rehired by their former employer or hired by a new employer can reapply for the coverage without undergoing the underwriting process again. Members in need of assistance should call 1-800-637-4636.

NEA Auto & Home Insurance Program – California Casualty
If you are a policyholder experiencing a financial hardship as a result of COVID-19, a California Casualty Customer Care representative will work with you to help based on your unique individual circumstance. California Casualty, the NEA Auto & Home Insurance Program provider, is helping members in several ways by:

  • Adjusting mileage to reduce premiums temporarily for those who are currently driving less; average savings per policyholder are approaching 15%
  • Deferring 100% of premium payments for two months when a policyholder’s income is affected with a “skip” payment option
  • Waiving up to $250 of the collision deductible for driving-related accidents occurring through May 15, 2020, to help those who remain on the front lines and are driving every day
  • Covering insured vehicles when they are used for delivering meals, goods or educational materials for their “essential services” employer
  • Continuing to provide free Identity Defense services, which are even more important while at greater risk with more online shopping

Members in need of assistance should call 1-800-877-7345 or visit https://www.calcas.com/coronavirus to learn more about ways to save on premium and additional help that may be available.

NEA Pet Insurance Program – Pets Best
Pets Best is regulated by each State Department of Insurance, which includes following emergency notices for premium payments and cancellations. If members have questions, or need additional assistance with policies, they can contact Pets Best here: https://www.petsbest.com/forms/customer-care

TRAVEL & DISCOUNT PROGRAMS

NEA Office Depot / OfficeMax Discount Program
Save up to 75% on thousands of items including supplies to help you work remotely. Learn more.

NEA Vacations
For questions about existing reservations, please call 866-524-2807.