Which Tax Prep Program Is Right for You?

Doing your own taxes can be simple—with the right software. Check out our comparison of popular tax programs.

by NEA Member Benefits

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Nothing about taxes seems simple, but do-it-yourself tax preparation software can help speed up and simplify this dreaded annual task.

Each year, tax prep software allows millions of U.S. taxpayers to file accurate tax returns at their convenience and for a low cost. But before you download anything, first you must decide whether self-preparation is appropriate for your own situation.

The tax reform passed by Congress at the end of 2017 first takes effect on your 2018 tax returns. Software providers will be sure to update their programs for 2018—and they will probably be as necessary as ever.

Allison Boisson, an independent tax preparer in Washington, D.C., suggests the following rule of thumb to determine when you require assistance from a real, live tax professional: “Whenever you have decisions to make that the machine can’t make for you.”

Generally speaking, if you’re divorced, own a primary/side business or have significant investment assets, you most likely should employ a professional firm or Certified Public Accountant to prepare your taxes for you.

If your situation is relatively simple—meaning you have a salaried job that reports withholding in a standard W-2, and perhaps you have some interest and dividend income, a mortgage deduction and other standard tax relief deductions, such as the classroom supplies deduction for educators—then doing your own taxes can be the easiest, most economical choice. Your Form 1040 ideally shouldn’t go beyond Schedule A (for itemized deductions) and Schedule B (for investment income).

But with so many tax prep software and online programs out there, figuring out which one to use can seem almost as complicated as deciphering the tax law.

Software that’s installed on a desktop computer has its advantages, namely in data security and storage. Online programs can be accessed anywhere there’s an Internet connection, and updates are performed automatically.

Most tax-prep programs will import data from previous returns, and some will import data from other software programs. As far as user interface goes, some offer a very basic setup, meaning you’ll fill in the numbers in empty fields. Others programs (usually the more expensive ones) will lead you through the task by asking you questions to help you complete your return.

Most programs allow you to e-file a simple (e.g., 1040EZ) federal tax return for free. Some include both the federal return and state return for the same price, while others charge extra for a state return.

We’ve compared 13 online- and software-based tax preparation programs (listed alphabetically) to help you decide which one best suits your individual tax-filing needs and your budget. One newcomer to the list is Credit Karma, which is free for both state and federal returns, and has now upgraded its service to the point that it is competitive with paid software. It also includes a free audit defense guarantee.

Name         Cost       Source     Tax Help    Federal/State e-file

Credit Karma Tax

$0

Online

Email and chat

Federal and state included

eSmart Tax Basic1

$29.95

Online

Email and chat

Federal included; $36.95 for state return

Express Tax Refund Basic

$29.95

Online

Phone

Federal included; $20.00 for state return, $20 to e-file

H&R Block At Home Deluxe

$29.99

Online

Live chat

Federal included; $36.99 for state return

Jackson Hewitt Deluxe

$29.99

Online

Live chat

Federal included; $36.95 for state return

Liberty Simple Tax Return

$19.95

Online

Live chat

Federal included; $29.99 for state return

Liberty Tax Basic

$29.95

Online

Live chat

Federal included; $39.95 for state return

OnLine Taxes – Free Edition

$0

Online

Email

Federal is free; $9.95 for state return

TaxACT Online Free

$0

Online

Email, chat or phone help

Federal & State included

TaxACT Online Deluxe

$29.95

Online

Email, chat or phone help

Federal included; $39.95 for state return

TaxSlayer Premium

$37

Online

Live chat

Federal included; $29 for state return

TurboTax Deluxe

$39.99

Online

Live on-screen support

Federal included; $39.99 for state return

TurboTax Deluxe Software Download

$69.99

Desktop, tablet

Phone

5 Federal included; 1 state download included, but additional fee for e-file

* As of 1/11/19. Other fees may apply depending on your tax situation.
1 eSmart Tax is a division of Liberty Tax Service.

 

TechMedia Network, a technology and science media company, evaluated all of the tax preparation programs in this chart and gave TurboTax an overall rating 9.8 out of 10 for value, ease of use and support help. H&R Block received a total score of 9.68 and next in line was Credit Karma Tax, with a total score of 9.28.

The IRS has partnered with several companies to provide free Web-based tax preparation services, but only if the taxpayer’s adjusted gross income is less than $66,000 (individual or joint filings).

However, if you use the free online service, be aware that your tax return data can be accessed without logging in—a security flaw that can expose you to identity theft. Also, be sure to apply to these free services only through the IRS website as scammers pretending to be members of the Free File Alliance may offer their “services” directly. Visit the IRS website for more information.

Given the upsurge in ID theft on tax returns, the IRS has made using a special identity protection (IP) PIN number mandatory.

* NOTE: All of the information in this article is accurate as of January 11, 2019.