Frequently Asked Questions

Please click on a question below to see the answer. Still not finding what you need? Please contact us.

  • Why do I need to register on your website?

    Many of the benefits, programs, and offers available through the website are only available to NEA members. When you register on the site, and each time you log in thereafter, we confirm your membership and display the access codes and links for all the benefits available to you. In addition, registration enables us to customize portions of the site to highlight offers and information that we think will be of interest to you.

  • What do you do with the information I provide during registration?

    The information we ask for during registration is used to confirm your NEA membership and to help make your experience on easier and more enjoyable. To understand how NEA Member Benefits protects your information, please see our Privacy Policy.

  • I forgot my username or password.

    To retrieve your username or reset your password, please visit Log-In Help.

    To retrieve your username, you’ll need to enter your first and last name and date of birth.

    To reset your password, enter the e-mail address you used to register and we’ll send you an e-mail with instructions to create a new password. Please note: Your existing password is disabled as soon as you click the button to reset your password. Please check your e-mail for the reset password message to create a new password.

  • I tried to log in but it says my account is locked.

    To protect your security, we automatically lock your account after several unsuccessful login attempts. If your account is locked, you’ll need to reset your password in order to login.

  • I need to reset my password but no longer have access to the e-mail address I used to register.

    If you are unable to reset your password, please create a new registration with your new e-mail address. When you complete the registration process, you’ll see a message asking which e-mail address you would like to use. Select your new e-mail address and we’ll remove the old one from our records.

  • How do I change the information I provided when I registered?

    You can update your registration information on at anytime by going to the My Information page. Please note that you will need to be logged into in order access this page.

  • How do I change my e-mail address?

    You can update your e-mail address by visiting the My Information page. Please note that you will need to be logged into in order access this page.

NEA Membership

  • How do I get a replacement membership card?

    Membership cards are issued by your state affiliate office. Please contact the membership department of your state or local affiliate office for assistance.

  • How do I become a retired member? How much is retired membership?

    All NEA memberships are established with your respective state affiliate office. Please contact your state’s membership department to request a retired membership application.

Communication Preferences

  • How can I remove my e-mail address from your mailing list?

    You can remove your e-mail address by contacting our Member Service Center at 1-800-637-4636.

NEA Insurance Programs

  • How do I make a payment for NEA MIT life insurance online?

    You can pay your insurance premiums online by visiting My Information. From the My Products tab, select Account Access for your carrier and enter your user ID and password to login into the NEA Member Insurance Trust website. Select the “Pay Now” button on the right hand side to make a payment online.

    If you have not created a user ID and password on that site, you will be given an opportunity to establish one.

  • Can I receive NEA MIT life insurance coverage if I am an NEA retired member?

    Yes! Participation in any of the NEA endorsed programs, whether it is your existing life insurance policy or any of our other insurance, investment, or money management programs, is contingent upon you maintaining your NEA retired membership.

  • How can I maintain my NEA MIT life insurance coverage when I retire?

    By becoming a Retired Member, you can continue your existing life insurance policy as originally structured. To continue your membership as a retired member, you should request a Retired Membership Application from your state affiliate office’s membership department.

    If you retire and decide not to continue your NEA membership in a retired category, you will be required to either terminate your existing NEA policy or convert it to an individual policy.

  • How do I terminate my NEA MIT life insurance coverage?

    To terminate your life insurance coverage, you must submit a signed letter requesting your coverage be cancelled. The letter may be mailed, faxed, or scanned and e-mailed to the following:

    NEA Insurance Operations
    Attn: Changes
    P.O. Box 9389
    Des Moines, IA 50306-9389
    Fax: (515) 365-1520